Customer Satisfaction Guarantee -

At Pen Factory our customers come first. You can feel confident when shopping with us. will send an order confirmation within 24-48 hours via e-mail after your order is placed. A valid email address is required to verify order and imprint information. Orders with text only imprint will go into production within 24 hours, if we do not receive any change requests. If your order has a logo or artwork, we will require your prompt approval.

If there are any issues with your order don’t worry, our Customer Satisfaction Guarantee will provide solutions that suit your needs.

If you are not satisfied with your order, we will offer a replacement or refund if the item is not imprinted as requested or is defective, within 365 days of delivery.

Unfortunately, we cannot accept a return on any item because of a change of mind regarding product style, color and imprint layout.

Please contact our Customer Care Service Team at 800.851.2533 with any questions or concerns.